Shipping & Replacement Policy
Shipping Time
we usually deliver the watch within 2-3 working days after dispatch. Dispatch process can take 1-3 days. we mostly use the best courier (in prepaid orders) for deliver the product like Blue Dart, Anjani , Tirupati , DTDC & More But for COD we use Blue Dart, & Delivery Only. According to the courier Service Available in Delivery Pin Code.
Replacement
Our Business Mainly Runs On Trust And Honesty. For Us the Customer Satisfaction is On the First Place. We Guarantee 100% Customer Satisfaction On Every Order. We check every item before Dispatch. But sometime Some Damage or Wrong item can be received by the customer, in that case we provide 3 Days replacement policy. we Provide 3 Days Replacement Policy to all The Product If any Defect Found in the Product.
Process Of Replacement
we are committed to providing quality products and a great shopping experience. If you experience any issues with your watch, please review our return and warranty guidelines below.
1. Eligible Cases for Return or Warranty Claim We accept return or warranty claims only in the following situations:
• The watch is not working upon delivery.
• The watch arrives damaged.
• The watch is broken at the time of delivery.2. Unboxing Video Requirement
To ensure a fair and transparent process, customers must record a clear unboxing video while opening the package.
• The video must start before opening the package and clearly show the sealed parcel.
• The entire unboxing process must be recorded without cuts or edits
• The product and the issue (if any) should be clearly visible in the video.3. Warranty Claim Process
• Customers must submit the unboxing video as proof when requesting a return or warranty claim.
• Claims without a valid unboxing video may not be accepted.
• Once our team verifies the issue, we will arrange a replacement or provide further assistance.4. Important Notes
• Claims must be reported within 24 hours of delivery.
• The product must be kept in its original condition and packaging.
• Any damage caused after delivery or due to misuse will not be covered under this policy.
3 Days Return/Refund/Exchange Policy
The Refund will be processed within 7 days after we received the product and Checks are done.
The Return will be processed within 3-4 days
Our Main is to Provide the Best quality products at the best price in the market. we sell what we show to our customer. we click the actual picture and the video of the watch. It is less chance of customer disliking our product. we have more than 10 years of experience, in this period no one asked for refund. we always try to provide the best possible quality.
But now onwards, we are accepting Return, Exchange and Refund orders to maintain customer satisfaction.
Return and Refund are available only in case of damaged or non-working products. If the product you received is damaged or not working properly, you can request a return or refund.
If a customer does not like the dial color, size, style or anything else, refund or return will not be available. In such cases, only exchange will be available.
For Return, Refund or Exchange, you need to send back the product carefully within 3 days after receiving the product.
After we receive the product, we will check it and then your request will be processed.
In case of Return or Refund (only for damaged or non-working products), we will return 75% of the item price excluding box price.
In other words, 25% amount will be deducted including shipping and packing charges.
In case of Exchange (for color, size, style or other preferences), we will provide 75% value of the watch amount for selecting another product.
All shipping costs must be paid by the customer.
If you want to return, refund or exchange a product, the product and packing should be proper and unused. Please do not remove any packing from the chain or glass of the watch.
In Case of Return Or Refund
- Please Confirm Us Before Sending Back Our Product.
- Courier Charges Will Be Borne By the Customers itself.
- The Product Should Not be Tempered Or Broken.
- Customer Need to Send Us the Product by Courier.
- After Receiving the Product We Will Check the Product And Return the Amount.
- Product Should Be Unused And Proper Packed.
- Any Scratch And Damage Will Not Acceptable.
- Some Time You Need to Wait For Your Refund if You Have Paid Via COD. Because We Receive COD Amount After 8-10 Days.