Frequently Asked Questions (FAQ)
Frequently Asked Questions
Most frequent questions and answers
Who is " Watch Studio " ?
We are the India’s best online premium and luxury watches dealer. We have all the branded watches like Rolex, Tag Heuer, Patek Philippe , Rado, Roger Dubuis , Frank Muller etc. After getting so much positive customer feedback from offline selling, we started this online website to provide the premium watches to everyone.
What are the Payment Methods ?
We almost accept all the payment modes like debit card, credit card, wallet transfer, UPI and COD. Currently EMI facility is not available, but we are working on it. You can pay online without worry. we have 100% secured payment gateway. For Cod option you need to pay 10% amount of the total order in advance. Rest amount you need to pay at delivery time. COD advance payment is non refundable, if the order declined/rejected by the customer.
What is the Delivery Time ?
We dispatch the item within 1 or 2 days after checking product. After dispatch delivery time will be 3-5 working days depends on the location and the courier service. If there is further delay due to some reason, we will notify you. Tracking Id will be given after dispatch. You can track your order from Track Order option in available on website.
How Can i Trust You ?
Our business runs on trust. We have lots of customer reviews and the customer data base who are happy with our service. Trust us one time and buy from us, you will never regret. For providing the best customer experience we have started COD option also. For any query you can call us: +919601755082 . we will clear your all doubts. We also provide refund/ return and replacement services.
Warranty / Repair Issue ?
We provide 1-2 year machine warranty on the watches. We detailed check every item before dispatch, so there are less chances of any defect. we provide the 100% replacement to the defected item. you can read all the Replacement and Warranty Policy on the website.
Shipping & Pickup Charges ?
We provide free delivery and pickup service to all over India. In replacement process our courier partner will pick your return parcel. You no need to pay anything.
All the watches are shipped with the normal box by default. If you want original box you need to pay extra. Original box contains all the kit and manuals.
Many First copy watches websites and dealers are trying to sell cheap Chinese machine and low quality watches by claiming it to be Japan, ETA pr Swiss. So please check properly when you buy from someone. Always buy from trusted source.
Why Back Order is Mentioned on Products? What does it mean?
It means the Product currently not available but it will be available in stock soon (within 4-5 days). So you can place your order. Your item will be dispatch once item restocked.